If for any reason you are unhappy with your order or if you have changed your mind any product can be sent back for an exchange or full refund within our 14 day returns and exchange period (which starts the day after you receive your order).

Before sending back please email us to notify us of your return request.

Any returned item must be sent back in the same perfect condition in which it was received. However please note that any postage costs incurred in an exchange or return are at the buyer’s cost.

Faulty goods or goods sent by mistake

If you have received any damaged or faulty item, or if your order is wrong or incomplete please let us know as soon as possible at orders@choosingkeeping.com and we will rectify the situation.

IN-STORE PURCHASES
In-store purchases are covered by the Consumer Act but are not covered by online cooling-off rights or any right specific to distance-selling. We offer a 30 day exchange for in-store purchases as a goodwill policy, excluding luxury items, dated items, leather goods and fine writing instruments. In-store purchases are not refundable unless goods are faulty. Faulty goods bought in store should be returned to the shop at 21 Tower Street in person for assesment. Where this is not practicable if you have moved away or are travelling, we will assess the fault from photographs or video in the first instance and reserve the right to require the goods to be posted to us at a UK address before agreeing any remedy, at the customer's cost. We do not undertake to arrange collection or postage from outside the United Kingdom.